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Ordering

ORDERING

How to purchase

Purchase Online

To order securely online just click on the “Buy” button or “add to cart” and this will take you to the shopping cart page where you will find your product details summarised and the relevant delivery charge. To continue with the purchase click “Go To Payments” and enter your details and provide a delivery address if different from your credit or debit card registered address.

For personalised products please enter the personalisation details in the “Other Information” box that appears on the shopping cart page. Please ensure that these details are accurate as changes cannot always be made once the order has been submitted. Please refer to our Terms and Conditions to view our policy on personalised orders.

Upon receipt of your order we will send a confirmation via an email. This email will be your proof of payment and we recommend that you also print this for your records.

How Does The Toy Palace Keep My Information Safe?
 
The security of your information, transactions, and money is the core of our business & top priority. When you send us your personal information, the link between your PC and our server is encrypted using Industry standard methods – usually referred to as SSL (128 bit encryption).

Once your information reaches our server, the card details are further encrypted before being stored on our secure server behind its firewall. Your card number is never stored in any human readable format.

Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information.

 All orders with us are processed in our shopping cart using Mal's e-commerce service, an internationally acclaimed and reliable online shopping resource. All of our credit card processing is conducted with Secure Sockets Layer (SSL) encryption technology.

Authentic Sites use thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. thawte has checked and verified the company registration documents and the site's registered domain name. This information is included in the SSL certificate. This enables you to check the site's validity yourself. Always check a site's certificate before entering any sensitive information. When you enter your credit card information in our shopping cart, be sure to check for the Thawte logo and on that page you may "click to verify" on the logo for verification of the SSL certificate hosted by Mal's e-commerce.

Mal's e-commerce is also tested and certified daily to pass the HACKER SAFE Security Scan. You will see the HACKER SAFE CERTIFICATION logo once you get to the payment section of the cart.

Finally, we are an accredited ISIS (Internet Shopping Is Safe) merchant. Backed by the Government and supported by major retail websites such as Tesco, Royal Mail, B&Q, The AA, Argos and Boots, ISIS is a keystone in the bridge of trust between online retail shops and shoppers. We need to abide by many ethical as well as legal obligations to continue to display the ISIS logo with pride. Please click on the following seal to verify our accreditation.

       

 

Purchase by Telephone

You can place your order by phone, please call us with your credit or debit card details.

 Purchase By Post

If you do not wish to purchase on line you can print our standard order form and send this with a cheque. Please refer to our Delivery section to view the delivery charges for your product. Please ensure that your cheque includes the correct delivery charges and product price.

We accept a payment by cheque providing it is drawn on a UK bank and has a cheque guarantee card. Please make cheques payable to "Hibba Toys (UK) Limited" and write you cheque guarantee number and card expiry date on the reverse and send to the following address:

Hibba Toys (UK) Limited

Suite 2

The Evergreen

29 Whinmoor Gardens

Leeds

LS14 1AF

Please note that goods will only be despatched once full payment has been received and the cheque has been cleared. Please allow up to 5 working days for us to process your cheque payment.

For personalisation details please ensure that you complete the relevant section of the order form accurately. Once the order has been submitted it is not always possible to amend details. Please refer to our Terms and Conditionsto view our policy on personalised orders. On the order form please complete your full name and address and contact details, including email address and telephone number.

We always recommend that our customers have a read of our Terms and Conditions. Our aim is to ensure that our customers are delighted with our products and services and therefore we have adopted a policy of being "up front" and honest about our business practices, so please have a read of our standard terms of trade. We do not believe in the term "small print" and have always tried to make sure, as far as practicably possible, that our customers know exactly how we operate and that they fully understand the information that we have provided, as this avoids any unpleasant surprises once the products have been ordered. If you are unsure about anything then please feel free to contact us and we will be glad to help with your queries.

 

The Toy Palace is a trading division of Hibba Toys (UK) Limited

Suite 2, The Evergreen, 29 Whinmoor Gardens, Leeds, LS14 1AF

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